Tipos de productos VUser y servicios de soporte
Tabla de contenido
In general, we provide 3 types of support for our products, and while purchasing any of the vUser robotic
products, you are asked, in the purchase form, to specify the type of support services you want to receive for that product.
In the following, we will introduce each type and the services provided for each so that you can easily
choose the type of support you need:
1. Soporte normal 2. Soporte plateado 3. Soporte dorado
El soporte normal es gratuito y de por vida.
En este tipo de soporte, puede plantearnos sus preguntas técnicas en forma de tickets y las responderemosen un plazo de 48 horas laborablescomo máximo. En este tipo de asistencia, no se proporcionan asistencia telefónica ni conexión remota al sistema.
Silver support is intended for those who, for any reason, need faster and more specific support. If you are facing a problem in your system that has disrupted the operation of bots and you need the support person to connect to your system remotely, you can purchase this type of support. Silver support is offered for una semana, en el que la persona de soporte se conectará remotamente a su sistema una vezgratisand if you have a problem, it will be solved on your system; Also, during the one week period of this support, your tickets will be answered dentro de 3 horas hábilescomo máximo.
Golden support includes special services that are provided for some of our products and are intended for customers who need to use the bot but do not want to get involved in working with it; Therefore, in golden support, we have provided the chance so that durante 1 mes El 90% de las tareas estaban relacionadas con la configuración y ejecución de los bots y con la ayuda para proporcionar los requisitoslas realice el soporte a diario y el usuario no se preocupe en absoluto por lo correcto progreso de los asuntos.
La tabla de servicios ofrecidos en cada uno de los 3 tipos de soporte
Soporte normal
|
Soporte plateado
|
Soporte dorado
|
|
|---|---|---|---|
| Duración del servicio | 1 año | 1 semana | 1 mes |
| Precio | gratis | 19 euros | 89 Euros |
| Telephone Support ** | No | No | Sí |
| Remote Connection ** | No,incluye una tarifa por separado | Sísolo una vez | SíLa mayor parte del trabajo lo realiza el soporte |
| Soporte en línea | En el billete,respondido en un plazo máximo de 48 horas hábiles | En el billete,respondido en un plazo máximo de 3 horas hábiles | La mayor parte del trabajo lo realiza el soporte |
*¿Por qué no se proporciona asistencia telefónica
If a product does not work properly in your system, it is usually caused by the way it is executed, configured, or the conditions in your system, and we must check the conditions and the steps of configuration and the execution of the software in the photos(screenshots) or videos (screen records) you send us so that we can find the problem. As a result, a phone call will not help to find the problem and will only waste the time of the both parties.
**Precio de la conexión remota
In normal support, first you take a video of how to set up and run the bot and send it to the support so that he can see the video to check the case. And only if, according to the expert's discretion, remote connection to your system is required to solve the problem, our experts will connect to your system for free and check the problem . De lo contrario, si USTED quiere que nuestros expertos se conecten de forma remota a su sistema, tiene que comprar Silver Supportpara una conexión únicao tiene que pagar 9 euros por cada 10 minutos de conexión remota.paga 9 euros por cada 10 minutos de conexión remota.
As you know, our robotic software is designed based on the target platform (for example, the Instagram bot is designed based on the appearance and functions of the Instagram website on the same date); Therefore, as long as the appearance and the performance of the target platform does not change, our software will continue to work smoothly without any problems. But if for any reason the target platform undergoes changes that disrupt the performance of the software, we will update our software and make it available to you in the shortest possible time . But sometimes these modifications may take more than a few days, or sometimes the target platform may experience internal disturbances that are beyond our control; During this time, your patience will cause the higher concentration of our technical team and ultimately increase the speed and accuracy of the final work that is presented to you.
Finalizando
According to the points raised on this page, you can choose the type of support you want and if you want to
use silver or gold support, you can do it (either while purchasing the product or even after it whenever you feel the need)
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Gracias por lo siguiente