Support Time Periods

1. Lifetime

The products offered on our website (like the v-User bot maker software or the ready-made bot packages) are lifetime. This means that you pay only once to buy them, and you will get all the updates for free whenever they are released and you will also receive the standard* support services permanently . As a result, you will not need to pay any regular fees to extend the use period.

*There are 3 types of support services for the products you buy from the v-User website. To find more information about each (standard, silver and golden support), read this article: Types of v-User products Support Services .

2. Time-limited

Some of our services (like the silver support or the golden support) are time-limited. This means that they are offered for a certain period of time and once you pay for them, you will be able to receive the services till the end of that period . If you need the services beyond the end of the period, you will have to extend it by rebuying the desired services.

3. One-time Delivery

Some of our services, such as Instagram ready accounts or Telegram virtual numbers, are delivered once. This means that after receiving these items, you will have a specific time to test them and inform us of any problems so that we can resolve them. For one-time delivery services, no support is provided. In fact, after verifying their functioning during the testing period, we will not be responsible for any problems that may arise in the future. Please note that after the end of the testing period, it will not be on us to check and fix the issues or to provide new accounts or virtual numbers.

4. One-time Delivery with Timed Contract

Some of our services, such as custom bots, may be delivered once with a timed contract or with additional timed support services. In fact, you can order custom bots with or without timed support services. If you order a custom bot without timed support services, the execution and delivery of your custom bot will be done once, and you will be given a test period (similar to option 3), and if you close a contract with us for timed support, it means that in addition to delivery and test time, if your custom bot encounters any problems during the specified time in the timed support, we will update and fix it for you for free according to the contract terms.