Update & Support Time Periods
Table of content
In the v-User website, a variety of products and services are offered which are divided into 4 different groups regarding their use period, update and support.
The products offered on our website (like the v-User bot maker software or the ready-made bot packages) are lifetime. This means that you pay only once to buy them, and you will get all the updates for free whenever they are released and you will also receive the standard* support services permanently . As a result, you will not need to pay any regular fees to extend the use period.
*There are 3 types of support services for the products you buy from the v-User website. To find more information about each (standard, silver and golden support), read this article: Types of v-User products Support Services .
Some of our services (like the silver support or the golden support) are time-limited. This means that they are offered for a certain period of time and once you pay for them, you will be able to receive the services till the end of that period . If you need the services beyond the end of the period, you will have to extend it by rebuying the desired services.
Some of our services (like the Instagram ready-made accounts or Telegram virtual numbers) are one-time. This means that once they are delivered to you, you will be given a certain period of time to test them and let us know if there are any problems. For one-time services, you will get no support services. Actually, after you confirm their function in the test period of time, we will not be responsible for any further problems that may happen. Note that when the test period is over, it will not be on us to resolve the issues or provide new accounts or virtual numbers for you.
Some of our services, such as the custom bots, can be either one time or time-limited. Actually, you can order custom-bots with or without support services.
- If you order a custom bot without support services, it will be a one-time service, which means it will be delivered to you and you will have some certain time to test and confirm the bot (like a one-time service we mentioned above).
- If you order a custom bot with support services, it will be a time-limited service. In this case, after the bot is delivered to you, you will be able to get updates and support as mentioned in the contract you have with us.