Support Time Periods
Table of content
In the v-User website, a variety of products and services are offered which are divided into 4 different groups regarding their use period, update and support.
1. Lifetime
The products offered on our website (like the v-User bot maker software or the ready-made bot packages) are lifetime. This means that you pay only once to buy them, and you will get all the updates for free whenever they are released and you will also receive the standard* support services permanently . As a result, you will not need to pay any regular fees to extend the use period.
*There are 3 types of support services for the products you buy from the v-User website. To find more information about each (standard, silver and golden support), read this article: Types of v-User products Support Services .
2. Time-limited
Some of our services (like the silver support or the golden support) are time-limited. This means that they are offered for a certain period of time and once you pay for them, you will be able to receive the services till the end of that period . If you need the services beyond the end of the period, you will have to extend it by rebuying the desired services.
3. One-time Delivery
Some of our services, such as Instagram ready accounts or Telegram virtual numbers, are delivered once. This means that after receiving these items, you will have a specific time to test them and inform us of any problems so that we can resolve them. For one-time delivery services, no support is provided. In fact, after verifying their functioning during the testing period, we will not be responsible for any problems that may arise in the future. Please note that after the end of the testing period, it will not be on us to check and fix the issues or to provide new accounts or virtual numbers.
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