Important Note Before Purchase
Silver support is intended for those who, for any reason, need faster and more specific support. If you are facing a problem in your system that has disrupted the operation of bots and you need the support person to connect to your system remotely, you can purchase this type of support. Silver support is offered for a week, in which the support person will be remotely connected to your system once for free and if you have a problem, it will be solved on your system; Also, during the one week period of this support, your tickets will be answered within 3 working hours at most.
The time period of this support would be 1 week and it is not included in telephone support. Online support is only provided through Tickets and would be responded to the tickets in 3 working hours at max; in this kind of support, there will be remote connections to your system just 1 time freely
Immediately after the purchase is completed, all the required items, such as software download link, serial number and other similar information will be added to your user panel. All you need to do is to sign into your user panel to receive them.