browser-errors

The Errors Related to the Browser in v-User Software and How to Fix

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When the v-User bots want to open a browser (for example Chrome or Firefox), they may encounter errors for some specific reasons, such as the browser not being installed, the browser not being updated, and such other issues. In the following, we provide a list of possible errors and the solutions to fix these errors.

Firefox Not Installed on the System Error

خطای Firefox not installed on the system

This error occurs when the Virtual User software cannot find the Firefox browser installed on your system or the Firefox browser is not installed on your system at all.

The solution is simple; if Firefox is installed on your system, first remove it and download the latest version of Firefox browser (Mozilla Firefox) from its official website and install it on your system. Download the Firefox browser from the link below and install it on your system. Download Firefox Browser — Fast, Private & Free — from Mozilla

Download Firefox Browser — Fast, Private & Free — from Mozilla

Firefox Driver Not Found Error

خطای  Firefox driver not found

This error occurs when the 3rd-party file folder and the Virtual User executable program (vUser Player) are not located in the same folder.

The 3rd-party file folder and the player program (green hand icon) should always be in the same folder. - as shown below:

3rd-party-files

So to fix this error, just put the vUser Player in the same folder where the 3rd party files folder is located.

Important Note

In general, to optimize the performance of the bot and prevent errors in execution, we recommend that you do not change the location of any files that exist in this package.

The Bot Cannot Communicate with Firefox Properly Error

خطای The bot can not communicate with Firefox properly

This error means that since the bot cannot communicate properly with the Firefox browser, the bot cannot work properly.

This error could occur for one of these five reasons:
  1. Your system antivirus does not allow you to connect to Firefox
  2. Your system Firefox browser is not up to date
  3. The v-User bot package, which you have on your system, is not up to date
  4. The path in which the v-User software is located is too long
  5. The Firefox profile that the bot is working on has a problem
If you encounter this error, check the following to solve this issue:

Case 1: Your system antivirus does not allow communicating with Firefox

Disable your system antivirus and restart the bot.

Case 2: Your system Firefox browser is not up to date

Remove Firefox installed on your system and download and install the latest version from the main website. Firefox browser download link:
Download Firefox Browser — Fast, Private & Free — from Mozilla

Case 3: The v-User bot package is not up to date

The latest version of the v-User bot package can always be downloaded from your user panel (on the v-user.com website) in the "Download Purchased Products" section. We recommend that you always use the latest version to avoid unforeseen problems. Download Purchased Products

Case 4: The path in which the v-User software is located is too long

If you put the bot folder inside several folders (creating a long path for it), it may get the bot into trouble. We recommend that you place the bot main folder in a short path, for example in a particular folder on drive D.

Case 5: The Firefox profile that the bot is working on has a problem

If you are using a bot that has already saved an account in the Accounts folder that exists in the bot package, you may encounter the error “bot cannot communicate with Firefox properly”. In this case, if you have tried the previous methods and the problem is not solved, you should delete the saved accounts and if you do not need these accounts, reconnet them to the bot.

The Error Related to the Chrome not Installed on the System

خطای Chrome not installed on the system

This error occurs when the Virtual User software cannot find the Chrome browser installed on your system or the Chrome browser has never been installed on your system at all.

The troubleshooting solution is simple, if Chrome is installed on your system, first remove it and download the latest version of Chrome browser (Google Chrome) from its official website and install it on your system.
Download the Google Chrome browser from the link below and install it on your system.
Google Chrome Web Browser

Google Chrome Web Browser

Chrome Driver Not Found Error

خطای Chrome driver not found

This error occurs when the 3rd-party file folder and the vUser Player program are not located in the same folder.

The 3rd-party file folder and the v-User Player program (green hand icon) should always be in the same folder- as shown below:

3rd-party-files

So to fix this error, just put the vUser Player in the same folder that the 3rd party files folder is located.

Important Note

In general, to optimize the performance of the bot and prevent errors in execution, we recommend that you do not change the location of any files that exist in this package.

The Bot Cannot Communicate with Chrome Properly Error

This error means that the bot cannot communicate properly with the Chrome browser and therefore the bot cannot work properly.

This error could occur for one of these five reasons:
  1. Your system antivirus does not allow you to connect to Firefox
  2. Your system Chrome browser is not up to date
  3. The v-User bot package, which you have on your system, is not up to date
  4. The path in which the v-User software is located is too long
  5. The Chrome profile that the bot is working on has a problem

If you encounter this error, check the following cases to solve this issue:

Case 1: Your system antivirus does not allow communicating with Chrome

Disable your system antivirus and restart the bot.

Case 2: Your system Chrome browser is not up to date

Remove the Firefox installed on your system and download and install the latest version from the official website. Firefox browser download link:
Google Chrome Web Browser

Case 3: The v-User bot package is not up to date

The latest version of the v-User package can always be downloaded in your user panel (on the v-user.com website) in the "Download Purchased Products" section. We recommend that you always use the latest version to avoid unforeseen problems.

Case 4: The path in which the v-User software is located is too long

If you put the bot folder inside several folders (creating a long path), it will get the bot into trouble. We recommend that you place the bot main folder in a short path, for example in a special folder on drive D.

Case 5: The Chrome profile that the bot is working on has a problem

If you are using a bot that has already saved an account in the Accounts folder that exists in the bot package, you may encounter the error “bot cannot communicate with Firefox properly”. In this case, if you have tried the previous methods and the problem is not solved, you should delete the saved accounts and if you do not need these accounts, reconnect them to the bot.

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